Not able to delete existing device in Community Edition Control Room AA360. Error:- Device is part of Active Deployment (no tasks are running although)

  • 19 September 2022
  • 9 replies

Tried these things to resolve the issue-

1- Uninstalling Bot agent and deleting Device from CR

2- Reinstalled Bot agent and tried to add device (throwing error only 1 device can be added although device already present is in disconnected state)

3- tried restarting Bot agent services


Nothing worked till now, Please suggest/guide me to resolve the issue.


Thanks and Regards,

Dilip Kumar Jaiswal


9 replies

Userlevel 3
Badge +7

Hi @Dilip Kumar Jaiswal​ ,


Please check out the below KB.>



Userlevel 4
Badge +8

Hi @Dilip Kumar Jaiswal​ ,


Can you navigate to manage >> Devices, select your device and delete it from CR. Then try restarting the Bot Agent service and give a shot.


Checkout below KB,>

@Khaled Mostafa​ please help in this regards.

Hi @ChanduMohammad S​ tried that too but i did not worked.

It is not allowing me to delete that device itself saying active deployment is going on.

Userlevel 4
Badge +8

Hi @Dilip Kumar Jaiswal​ 


Can you restart your machine, stop bot agent service and try deleting the device?

Userlevel 4
Badge +8

Hi @Dilip Kumar Jaiswal​ ,


This is strange, can you try one last attempt. Can you try API way [ Checkout below link ]>

Hi @Tamil Arasu​ tried it but did not worked

Hi @ChanduMohammad S​ 


Firstly tried this only but it did not helped.

Userlevel 4
Badge +8

Please check if any proxy settings or firewall settings are implemented on your machine which may be interfering with the Bot agent functionality,