Question

Hello, I have a problem since today, no bot is running on my virtual machine anymore... yesterday everything was working and today everything is on hold, my runner is running a virtual machine..

  • 21 February 2022
  • 6 replies
  • 23 views

I uninstalled and reinstalled the agent correctly, I unregistered everything and reregistered I restarted the VM nothing worked

he keeps saying waiting for user

 


6 replies

Userlevel 3
Badge +7

Hi @Nils Pottbäcker​ ,

 

are you using the cloud version of the AA or On-prem ?

Hello Nils,

 

we have the same problem, did you solve it?

Userlevel 3
Badge +7

Please create a support ticket to the automation anywhere team and they will help to resolve this.

 

Note : Cloud versions, we can't check the CR logs.

 

Hello, we using the cloud version

no we going to contact the support :(

Userlevel 4
Badge +8

Hi @Nils Pottbäcker​ ,

 

I request you to go through the articles:

https://apeople.automationanywhere.com/s/article/Deployed-bots-stuck-as-Queued-on-device-with-message-as-waiting-for-user-and-or-device/p>

https://apeople.automationanywhere.com/s/article/Device-is-showing-as-picked-at-runtime/p>

 

If it does not help, please raise a support case with us we would help you further.

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