Question

Even after installing bot agent, cannot connect device

  • 26 April 2022
  • 1 reply
  • 21 views

ConnectDeviceError 

I finish installing the bot agent, but the AA 360 Control Room still refuses to recognize that I have installed the bot agent and proceed to the next step.

 

What's the resolution?


1 reply

Userlevel 4
Badge +8

@Samuel Brockmann​  : Please follow the below KB and see if that resolves your issue

 

 https://apeople.automationanywhere.com/s/article/Unable-to-register-the-device-as-CR-is-not-identifying-the-installation-and-downloads-the-bot-agent-setup

 

If you still facing any issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

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