Question

Error occurred while reading browser list from device : Recorder Capture

  • 9 February 2022
  • 3 replies
  • 74 views

When I am trying to record another tab or window , there is no browser being detected from the browser's list.

Steps that have been taken :

  1. Latest version of bot agent reinstalled after uninstalling
  2. Latest version of chrome extension plugged in again and enabled
  3. Service restarted from services.msc
  4. Restarting device , closing and reopening the browser (tried both Chrome and Edge)

How can this be fixed?


3 replies

Hi @Smrutisudha Nayak​ 

 

Please follow the article below

 

https://apeople.automationanywhere.com/s/article/Error-occurred-while-reading-browser-list/p>

Userlevel 5
Badge +9

Hi @Smrutisudha Nayak​ ,

 

You have tried all the possible steps, I'd recommend opening a support ticket with AA using below link

 

https://apeople.automationanywhere.com/s/support/p>

 

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Userlevel 4
Badge +8

Hi @Smrutisudha Nayak​,

 

Thanks for posting your query. Please refer to the below discussions to view the workaround to this issue:

https://apeople.automationanywhere.com/s/question/0D52t00000owti6CAA/

https://apeople.automationanywhere.com/s/question/0D52t00001IZ1mnCAD/

 

Hope this helps.

 

Thanks,

Vijay

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