Solved

Email Trigger - How do rules affect these?

  • 5 December 2022
  • 2 replies
  • 62 views

Badge +1

I am trying to set up an email triggered bot.

I have successfully done so with an email directly into the inbox from my normal account.

 

I’m attempting to set up a rule in Office365 Outlook to move the trigger emails into a different folder and use those emails as the trigger.

The bot mailbox is mainly used for invoice processing, so I would like to keep them separate.

 

Is this even possible to do?

It seems like any rule to move the mail into a different folder immediately breaks my trigger.

Here is my trigger setup:

I’ve also tried just “EDI_Notifications” as the folder, but both are not working for me with the rule in place.

And here is the outlook mailbox setup:

Thanks

icon

Best answer by Padmakumar 6 December 2022, 07:02

View original

2 replies

Userlevel 7
Badge +12

Hi @sleemand,

 

What I would suggest is to keep the trigger action focused on your Inbox. You can add an additional step in the BOT to move the respective Email communication from Inbox to the desired Sub folder once the respective action is executed successfully after the trigger.

Badge +1

Padmakumar,

 

I had considered that option. I wanted to make sure I wasn’t missing anything else before going down that route.

 

If that is the recommended method, then I think I will try that.

 

Thanks

Reply