Question

Cant Connect Local Device to Control Room

  • 29 March 2022
  • 5 replies
  • 32 views

Cant Connect Local Device to Control Room

5 replies

printThe device is oscillating between on/off and stays on this screen trying to connect

Userlevel 4
Badge +8

Hi @Rodrigo Plaviak​ ,

 

Can you share the error screen shot?

Userlevel 4
Badge +8

Hi @Rodrigo Plaviak​ ,

 

Checkout below KB for resolution

 

https://apeople.automationanywhere.com/s/article/Unable-to-run-bot-in-folder-trigger-when-folder-path-is-network-folder/p>

Userlevel 3
Badge +6

Dear @rplaviak,

 

We have different scenario when we cant connect to device are following:

  1. Reinstall the bot agent with latest version
  2. Restart the bot agent services
  3. Make sure AA certificate for control room is added in your local machine 
  4. Restart the machine 

Regards,

Userlevel 4
Badge +7

Can u check if this vdi have multiple licenses associated ? If yes remove and limit to one will resolve this issue.

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